Frequently Asked QuestionsSigning In
I am having trouble logging in. Where do I go next?Please visit our sign in page. If you have forgotten or do not have your password, select Forgot your password? and enter your email address. A temporary password will be emailed to you. If you do not receive your temporary password within 10 minutes, please check your spam folder. If you find the email in your spam folder you will need to add the email address, email@example.com, to your safe sender list in order to receive future email from Trivantage.com. If we do not have a record of your account please visit our contact us page or call us at 800-786-1876 Monday through Friday, 8:00am ET - 7:30pm ET.
This is my first time logging in. How do I get signed in?If this is your first time logging into the website, please use the temporary password that was sent to you. If you do not have your temporary password, please visit our sign in page, select Forgot your password? and enter your email address. You will receive a new temporary password. If we do not have a record of your account or if you have trouble getting into your account please visit our contact us page or call us at 800-786-1876 Monday through Friday, 8:00am ET - 7:30pm ET.
Why can't I see pricing for items?In order to see pricing for items on Trivantage.com you need to have an account with Trivantage and a valid username and password. If you have an account with Trivantage but having trouble signing in, please see the information above. If you do not have an account with Trivantage, please see below on how to set up an account.
I don't have an account with Trivantage, how can I set up an account to begin purchasing from Trivantage.com?In order to set up an account with Trivantage, you will need to contact one of our customer service representatives at 800-786-1876 Monday through Friday, 8:00am ET - 7:30pm ET. They will be able to help you set up an account with Trivantage and a username and password for purchasing on Trivantage.com.
What are Requisition Lists?Requisition Lists are a great way to keep track of what you need to replenish inventory for specific projects or jobs.
How do I create a Requisition List?Go to the Requisition List link at the top of any page on the website. To create a list, click on the Add New button. Type a Name for your list and then select the Type. By default, lists are “private” meaning they can only be accessed under your User Id. If you have more than one co-worker accessing your account (more than one User Id), you may want to consider creating “shared” lists. “Shared” lists can be accessed between multiple co-workers.
How do I add items to the Requisition List?Once your list is created, you can easily add items to it. This can be accomplished by two methods. First, you can enter an Item # and Quantity immediately after creating the list. Second, from an item detail page you can click the Add to new Requisition List or Add to existing Requisition List links (below the Add to Cart button).
How many lists can I have?You can create multiple lists so name and organize them as best fits the way you work. One example would be to create lists for awning fabrics, shade sail fabrics, awning hardware and so on. Another example would be to create lists by projects.
How can I order directly from my Requisition List?When you are ready to place an order, click the checkbox next to each needed item and then click the Place Order button. All checked items will be copied to your shopping cart so you can quickly place your order.
Why am I not receiving email confirmations for my orderTrivantage will send you an email confirmation as soon as your order is placed. When your order has been shipped we will send you an additional email with shippment details and tracking information when available.
If you do not receive an email confirmation from Trivantage please check your spam folder. If your email confirmations are in your spam folder you will need to add firstname.lastname@example.org to your safe senders list (ie Microsoft Outlook). Please check with your email provider for details on how to add email@example.com as an accepted email address.
If you additional assistance receiving email confirmations from Trivantage please visit our contact us or call us at 800-786-1876 for assistance. Our business hours are Monday through Friday 8:00am to 7:30pm ET.