At Trivantage, our mission has always been to do more than just supply materials; we aim to be your most reliable partner. To ensure we continue providing a best-in-class experience, we are thrilled to be growing our team with experts who share your passion for excellence. This expansion allows us to double down on the personalized customer care you deserve, providing the technical support and premium products needed to bring your most creative visions to life.
Leading this charge on the West Coast is our newest team member, Kate McCracken. In her role as a furnishings sales representative, Kate strengthens customer relationships across the West Coast, focusing primarily on the outdoor furnishings and OEM segments.
Kate has nearly a decade of building experience across textile sales, hospitality project management, and the architectural industry. She has worked across a variety of textile and hard surface brands and is passionate about connecting people with the right solutions and thrives in dynamic, relationship-driven environments.
She is based in San Diego, CA, and has a Bachelor of Science from the University of Arizona.
Get to know more about Kate below.
What does customer care mean to you?
“Customer care is about being reliable, responsive, and easy to work with. It’s not just about taking an order; it’s really about understanding what the customer is trying to accomplish and helping make that process as smooth as possible. A lot of the connection comes down to communication, follow-through, and building trust over time.”
What trends are you noticing amongst customers?
“While attending HD Expo, I noticed a strong trend toward brighter colors. Customers seemed really interested in bold, vibrant fabrics that stand out and add more personality to their spaces.”
What are some of your favorite activities or hobbies outside of work?
“I love travelling and being outdoors whenever I get the chance.”
Written By
Angela Kalo
