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Updated and Revised: June 2026
Trivantage, LLC ("we," "us," or "our") are committed to fair information practices and the protection of your privacy. This Privacy Policy is provided to explain what information we collect, why we collect it, and how it is used. By visiting our website(s) or mobile application, including access to all content; submitting contact information; purchasing products; or subscribing to receive more information, you accept the practices described in this Privacy Policy.
Contents
What information do we collect
How your information is collected
My rights as a California consumer under CCPA
Confidentiality of information
Changes to this Privacy Policy
When you visit our website, mobile application ("App") or offices, we collect information that you voluntarily provide to us, and information that is passively or automatically collected from you. In this Privacy Policy, we refer to all of this collected information as "Information."
Information You Provide To Us
On the website you may request information, subscribe to a service such as a newsletter, request a service provider to contact you, order products or register to order products. To provide these services, you may need to provide us, personal information, such as: name, mailing or shipping address, or e-mail address, communication preference and details, geolocation, or telephone/mobile number.
When you visit our offices or trade show booths, you may provide contact details (including names, postal addresses, email addresses and telephone/mobile numbers.
Information That is Passively or Automatically Collected
We, and our third-party service providers ("Partners"), may use automated means to collect various types of Information about you, your computer or other device used to access our website or App. Examples of the types of automatically collected information may include: network or IP address; browser type; operating system; internet service provider or mobile carrier; device model, device settings, and browser settings; App and website usage information (such as pages or screens viewed and feature interaction); login and session information; internal user or session identifiers used to associate activity with the correct customer account; crash data; performance metrics; and other diagnostic data used for stability and to maintain and improve the website or App. We may also collect approximate location derived from your device or network information. On the website, we do automatically collect information to track you across third-party websites for advertising purposes. For the App, we do not automatically collect information to track you across third-party websites or other apps for advertising purposes.
Payment information, if provided in connection with a purchase, is processed by a PCI-compliant third-party processor, and we do not store full payment card data.
WEBSITE SPECIFIC
Cookies and Other Technologies
To enhance your online experience, we and our Partners may use cookies and other technologies to run the website or apps. Cookies are small files stored by your web browser to retain your preferences. These technologies may also be used to analyze how you interact with the website and elsewhere. We may also use similar technologies, such as pixels, local storage, and device or application identifiers, to understand how users interact with our website, to support core functionality, security, analytics, troubleshooting, and performance improvement. These technologies are used for first-party functionality and analytics purposes only and are not used to track you across third-party websites or applications or for third-party advertising purposes.
We use the following categories of cookies and similar technologies on our website: required, functional, advertising and analytics. We do not sell Information to third parties, and for our App, we do not permit third-party advertising networks to collect information through the App and do not use cookies or similar technologies for behavioral advertising, remarketing, or cross-site tracking.
For the website, we do permit third-party advertising networks to collect information through and may use cookies or similar technologies for behavioral advertising, remarketing, or cross-site tracking.
We use Google Analytics to help us understand how users interact with our website. Google Analytics uses cookies and similar technologies to collect and process information about use of our services. To learn more about how Google uses information collected from sites and apps that use its services, please visit https://www.google.com/policies/privacy/partners/. We do not provide Google Analytics with information that directly identifies individuals, such as names, email addresses, or phone numbers, and we do not knowingly pass to Google information, hashed or otherwise, that Google could use or recognize as personally identifiable information except as permitted under applicable Google policies or terms.
Where required by applicable law, we will provide clear notice and obtain consent before storing or accessing cookies or similar technologies on your device.
Opt-Out Options
If you do not wish to see ads from products or services you visited on this website, please find below ways you can opt out:
Most web browsers allow you to control cookies through their settings, including the ability to block or delete cookies. You may also be able to manage certain analytics or similar technology settings through your device or browser.
You can also visit https://www.aboutcookies.org for more information on how to manage and remove cookies. Please note that if you disable cookies, the web site may not function as intended and your use of the web site may be limited.
If you opt out of advertising cookies, you may still receive untailored advertising from us. Disabling cookies will primarily affect site functionality, preferences, and analytics rather than targeted advertising.
If you delete cookies, change devices, or use a different browser, your settings may need to be updated again.
Do Not Track (DNT) Feature
Some browsers have a "Do Not Track" feature that lets you tell websites you visit, their advertisers, and content providers that you do not want your browsing behavior tracked. While your browser settings may allow you to automatically transmit a "do not track" signal, our website does not have the ability to respond to "Do Not Track" signals sent by individual users’ web browsers, so we do not alter our practices when we receive these signals.
Pixels
Pixels, like cookies, allow us to provide you with a better website experience. Pixels are tiny or transparent images that allow us to establish communication between you and a web server, which collects certain information about your computer or device. This information may include your IP address, browser type, operating system type, and identifiers that have been stored in cookies. We may use pixels on our sites to count the number of visitors to our sites and to recognize users by accessing unique identifiers stored in cookies that we have set on computers or devices. Being able to access these identifiers enables us to provide a personalized experience on our sites. We may also include pixels in advertisements or in email messages or similar communications to help us understand whether a message was opened or interacted with, where permitted by law.
Other Collection Methods
We may collect information from the following categories of sources:
APP SPECIFIC
We do not sell Information to third parties and we do not permit third-party advertising networks to collect information, and do not use cookies or similar technologies for behavioral advertising, remarketing, or cross-site tracking.
We, along with our Partners, collect Information for the following purposes:
Share Information
We may share the Information we collect from and about you described in this Privacy Policy (subject to legal limits and notices you may have received depending on your relationship with us) with:
You may exercise your rights to:
You have the right to unsubscribe or withdraw consent at any time. To exercise any of the rights mentioned in this Privacy Policy or if you have questions or comments relating to this privacy policy or our use of the Information, you may contact us at [email protected] or by calling 800.786.1876. You may use the following link to delete your account: Request Trivantage Account Deletion.
Your Rights – California
Under the California Consumer Privacy Act, California consumers have certain rights with respect to Information about them we have collected. If you are a California consumer, you may exercise the following additional rights regarding your Information, subject to certain exceptions and limits:
Verification
We may need to verify your identity before processing your request, which may require us to ask for additional personal information from you or require you to log into your account, if you have one. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.
When you opt in to our SMS messaging program (“SMS Program”), we collect information necessary to provide you with relevant messages related to our services and our products. Information collected through our SMS Program is used solely to provide you with relevant messaging related to the services and products we provide, order and shipping updates, sales and marketing message and to manage your participation in the program. You may exercise your right to unsubscribe (stop receiving text messages) from the SMS Program at any time by texting “STOP” to 336.828.2431 and we will send you an SMS message to confirm that you have been unsubscribed.
We will usually store the Information we collect about you for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our legitimate business interests, records retention requirements, and applicable law. However, if necessary, we may retain Information for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax, and accounting requirements set by a legislature, regulator, or other government authority.
We regard the Information you provided to us strictly for communications between you, our company, and our affiliates and Partners.
Your information will not be (i) sold to any person or company; or (ii) shared with any person or company including data brokers, except as otherwise permitted in this policy or disclosure is required by law or to comply with a court order.
All information is stored on servers, which are protected by commercially reasonable measures.
We do not knowingly collect, use, or process Information of users who are under 13 years of age. In fact, the website is intended solely for users who are 13 years of age or older.
This site contains links to other websites and we are not responsible for the content, privacy policy, or business practices of these sites.
We reserve the right, at any time and without notice, to make additions, changes, updates, or modifications to this privacy policy. Policy changes are in effect once posted to the site. Please refer to this policy periodically for any updates or changes. The terms of this privacy policy shall be governed by the laws of the State of North Carolina, without regard to conflicts of law principles, and the exclusive venue for any legal dispute regarding this privacy policy shall be in the state and federal courts located in North Carolina.
